Returns & Exchanges
At Cambridge Satchel, we want you to be completely satisfied with your handcrafted leather bag, which is why we offer a 28-day window for returns or exchanges on all non-personalized items. Please ensure your satchel is in its original, unused condition with all protective packaging intact to qualify for a full refund.
Initiate Your Return
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Package Your Item
Carefully place the satchel in its original dust bag and shipping box to ensure it remains protected during transit.
Affix Shipping Label
Print the prepaid or standard shipping label provided by the portal and securely attach it to the outside of your parcel.
Drop Off and Track
Hand your package to the designated courier and keep your tracking receipt; your refund will be processed within 10 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing